FAQ’s

HOW DO I MAKE MY OWN CUSTOM HANDBAG?
There are two ways that you can create your own custom handbag. 1) You can choose all of your finishes online by navigating through our custom section on the website, HERE.  Pick from our 25 styles, every day leather colors, stitching, hardware and accents.  You can view these options, HERE.   2) You can make an appointment for our Cheyenne studio and visit with a member of our team to make your choices.  At our studio, you can tour our studio, see all of the choices as they look together as well as sample all of our handbag styles.

Please note : When you order a customized product items cannot be Modified after creation, Cancelled or returned. Customized items require full payment on order placement and will require approximately 3-6 weeks until delivery. Further terms apply, please see our Conditions of Sale.  

Make an appointment to make your custom handbag by contacting us HERE.

HOW LONG DOES IT TAKE FOR MY CUSTOM ORDER TO BE MADE?
Custom orders are made in our Cheyenne studio.  They are cut by our production team and stitched by our seamstresses and finished in-house with the customization that you ordered.  This process takes from 3-6 weeks for completion. After your order has been made, you will receive status updated as your order progresses through our production.

CAN I BE UPDATED ON THE STATUS OF MY ORDER?
Sure, you will receive email updates after your order is placed! Keep in mind, we can give you an estimate of finishing.  You will also receive a shipping confirmation before it ships or a phone call if you plan to pick it up in our studio.  

DO YOU DONATE TO CHARITABLE ORGANIZATIONS?
Yes!  We love to donate to organizations within our community, state and region.  Please fill out our donation form HERE and we will be in contact with you for delivery.

DO YOU HOST BIRTHDAYS, BABY SHOWERS, BRIDAL SHOWERS, PRIVATE EVENTS?
Yes! Please email us info@alexisdrake.com and let us know what you are interested in, the date you are looking to have it and the expected number of people that will be attending.  We would be happy to help you celebrate!

WHERE ARE YOU LOCATED?
We are located in Cheyenne, WY at 307 1/2 West Lincolnway.  Our studio is on Linconlway in-between Carey and Pioneer avenues.