Returns & Exchanges
If you are unsatisfied with your purchase, please let us know within 3 days of your receiving the order. We will easily exchange or refund your order after receiving the returned merchandise. We regret that we cannot refund ANY custom made items, only issue store credit where applicable. We would love to help you find something that is perfect for you. The best part -- we pay the shipping both ways!!
To initiate your return/exchange CLICK HERE
We would be happy to repair anything that we handcrafted because of normal wear and tear. Please note : There may be a minimal material charge associated with the repair.
To initiate your repair exchange CLICK HERE
We are makers who strive for hand-crafted perfection in our products. Because we hand-craft each and every product, each piece is unique and different. Perfectly, imperfect. Each piece is carefully made, inspected and packaged by hand. If for any reason you are unsatisfied with your purchase we would love to connect with you to find out what we can do to make you extremely satisfied with your purchase. We love feedback - because it helps us improve our product. We are committed to your effortless style and we want you to wear Alexis Drake, every day.
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